Thursday, June 14, 2007

CRM again

I called up a 'telephone directory' service this morning and asked for the telephone number of a hospital. I had to take a family member to the hospital and I was happy as the lady was unusually quick in her response. I was about to say "Thank You" and drop the line when she goes.. "Sir, would you be interested in discussing this fantastic offer we have?"

Well, I have no problem with that approach to selling products and services, after all, the directory service is not for charity. But, when the caller asks for the number of a hospital, doctor or other emergency services, please make sure that it is not an emergency before you start peddling something.

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